c444's Privacy Policy
This document provides a full explanation of how your personal information is collected, stored, used, and protected on the c444 platform.
Introduction & Scope
c444 is an online gaming platform operated for users in Bangladesh. We take your privacy very seriously. This privacy policy ("Policy") describes what information we collect about you when you use c444's website, mobile site, and related services, why we collect it, and how that information is managed.
This policy applies to all registered and unregistered users of the c444 platform. By using our services, you acknowledge that you have read this policy and have agreed to its terms. If you disagree with any part of this policy, please refrain from using our services.
Only individuals aged 21 or older may open an account and use c444's services. We do not knowingly collect information from minors.
What Information We Collect
c444 may collect the following categories of information:
2.1 Registration and Identity Information
- Full name and date of birth
- Email address and mobile number
- National ID (NID) or passport number (for KYC verification)
- Residential address
2.2 Financial Information
- bKash, Nagad, Rocket, Upay, or bank account details (only the information necessary for processing transactions)
- Deposit and withdrawal history
2.3 Usage and Technical Information
- IP address, browser type, and operating system
- Time spent on the site, pages visited, and navigation patterns
- Information collected from cookies and similar tracking technologies
- Device identifier information
2.4 Communication Information
- Records of your conversations with the support team via live chat or email
- Complaints, suggestions, or feedback you have submitted
Methods of Data Collection
c444 collects information in several ways:
- Directly provided: Information you voluntarily give during account registration, verification forms, or when contacting support.
- Automatically: When you browse our site, certain information is collected automatically through cookies, log files, and similar technologies.
- From third parties: Information received from payment processors or KYC verification services, which we use to ensure the security of your account.
Cookies are used on our site. Cookies are small text files stored in your browser. They help remember your preferences, improve site functionality, and analyze usage patterns. You can control or disable cookies through your browser settings, though doing so may limit certain services.
Purpose of Data Use
c444 uses collected information for the following purposes:
4.1 Account Management
Your information is essential for creating, verifying, and securing your account, and for delivering the platform's services. We carry out identity verification processes to ensure account security and prevent unauthorized access.
4.2 Financial Transaction Processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer, and to detect fraudulent or suspicious transactions.
4.3 Support and Communication
Contact information is used to resolve your inquiries and issues through 24/7 live chat and email, and to send important service-related notifications.
4.4 Legal and Regulatory Obligations
Information is maintained to fulfill anti-money laundering (AML), know-your-customer (KYC), and applicable legal obligations.
4.5 Service Improvement
Usage and technical information is used to improve platform functionality and user experience, analyze gaming patterns, and resolve technical issues.
Data Sharing and Disclosure
c444 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following circumstances:
5.1 Service Providers
Information is shared with payment processors (bKash, Nagad, Rocket, Upay, or banks), KYC verification services, and technology infrastructure partners — only to the extent necessary for them to carry out their designated functions. We have strict confidentiality agreements in place with these partners.
5.2 Legal Requirements
We will disclose information when required to do so by court order, government directive, or legal obligation. Where possible, you will be notified in advance.
5.3 Fraud Prevention
Relevant information may be shared with the appropriate authorities to detect and prevent fraud, money laundering, or other illegal activity.
5.4 Business Changes
In the event of a change of ownership, merger, or acquisition of c444, your information may be transferred to the relevant party. In such cases, the new owner will be bound to comply with this privacy policy.
Data Retention and Security
6.1 Retention Period
Your information will be retained for as long as your account is active or as long as it is needed to provide services. Even after an account is closed, certain information may be retained for a specified period as required by legal obligations.
6.2 Security Measures
c444 follows industry-standard security practices to protect your information:
- SSL (Secure Socket Layer) encryption is used for all data transmission
- Database encryption and secure server infrastructure
- Strong password policies and two-factor authentication for account access
- Regular security audits and vulnerability testing
- Staff data protection training and a minimum-access policy
While we maintain appropriate security measures, no transmission of information over the internet or electronic storage is completely secure. In the event of a security breach, we will notify you in accordance with applicable regulations.
Your Rights
As a c444 user, you have certain important rights regarding your own personal information:
7.1 Right to Access
If you would like to know what information we hold about you, please contact our support team. We will provide you with a copy of that information within a reasonable timeframe.
7.2 Right to Correction
If the information we hold about you is incomplete or inaccurate, you may request a correction. You can update some information yourself in your account profile.
7.3 Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, information related to legal obligations, ongoing disputes, or financial transactions may not be able to be deleted immediately.
7.4 Right to Object to Processing
You have the right to object to marketing communications (where applicable) or to certain types of data processing. Please contact us at [email protected] regarding this.
7.5 Right to Data Portability
You may request to receive your information in a structured, commonly used, and machine-readable format.
To exercise any of the above rights, contact us via our 24/7 live chat support or by email at [email protected].
Protection of Minors
c444's services are for individuals aged 21 or older only. We do not knowingly collect or process the personal information of any minor. Age is verified during the registration process and reconfirmed during the KYC process.
If we are informed or have reason to believe that a minor has used our services or provided personal information, we will take immediate steps to delete that information and close the relevant account. Parents or guardians may contact us about this at [email protected].
Third-Party Links and Services
The c444 platform may incorporate services from various game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft. These third parties have their own privacy policies, which will apply when you use their services. c444 is not responsible for the data practices of these third parties.
The same applies to payment gateway services. bKash, Nagad, Rocket, Upay, and banks each operate their own privacy policies.
Policy Changes
c444 reserves the right to update or change this privacy policy at any time. For significant changes, we will notify you by email or through a notification on the platform. Continuing to use c444's services after any changes will be considered as your acceptance of the revised policy.
We recommend that you review this page regularly. The date of the most recent review is noted at the top of this page.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following channels:
Our support team is ready to assist you in both Bengali and English.
Play Safe on c444
Your information is protected and transactions are encrypted. Log in to c444 and enjoy a trusted gaming experience in Bangladesh.